Through the Eyes of the Installer. Preventing Crime Before it Happens

February 3, 2021

In this week’s edition of ‘Through the Eyes of the Installer’ we look at the Avigilon Analytics System and speak to Emmet Hogan, Executive Director of RE:SURE .

RE:SURE use technology to give a level of response that prevents crimes from happening in the first place. They have a control centre that provides monitoring for their customer sites and have been using Analytics technology for over 4 years.

Give us a typical example of a client of yours that used this technology

Recently we had one of our customers who is an installer come to us about their client who has a car dealership. At their site he had a CCTV system in place and also had a monitoring service but using PIR beams. They liked the idea of the monitoring service but the number of false activations was a significant issue. They wanted accurate monitoring but didn’t want to rip out all they had and start again as that would be too expensive and too disruptive.

What was the project like?

It was a complex site as there was a lot of movement naturally due to the nature of the business. The installer was able to continue dealing directly with their customer as we provided the add on through him so that he could install to the existing system.

The installer was not very experienced in this technology but as we have been working with it for over 4 years we were there to support him. We visited the site with the installer and spoke to the customer to find out what his needs were. We could then commission the unit and set the rules remotely. After we had this work done the installer just did his regular job of installing hardware while we supported him with the Analytics technology.

How successful was this for the client?

This particular client reported success from the first week of the installation. There were less false alarms and the monitoring was much more effective. On the back of this installation we managed to secure more business with other sites this customer was involved in. That proves how smoothly the installation went and how satisfied they were with the results.

What happens after the installation?

We do the monitoring once the system is installed. At our centre we can react in real-time and even speak to the intruder. Here’s a video that shows how this works.

These quicker reaction times can make a make a huge difference. Incorporating the trip wire intelligence with a loitering rule enables accurate monitoring. The Avigilon Analytics comes with a learning technology is quite valuable. We are always trying to reduce any false activation by managing the system. By making small tweaks in the early stages and telling the system what to do and not to do by creating rules we can make it even more accurate.

What is your biggest challenge with promoting Avigilon Analytics

Some installers can be wary of this new technology as they don’t understand it. The beauty of working with us is that we hold their hand. As an installer they can do the standard installation and we do the commission and technical part.

This is particularly helpful when it comes to the site visit. The installer will hook up the hardware they same way they always have and we work away on our end. We put the ‘rules’ in place and do a walk test and audio test while they are working. Thus, no extra visits to site are needed and all the work is done at the same time. No wasted time.

Where can this technology be used and by whom?

There are lots of applications for this product and huge scope across multiple industry sectors. We have installed this at warehouse sites, commercial buildings and open sites.

The beauty of this is that it’s a neat solution for SME and small business because it can be retrofitted. It’s compatible with many existing systems which saves time and money. It also works with the older analogue systems so if you have this older system you don’t have to do a full upgrade to the IP cameras as it will be compatible.

You have been a valued client of Northwood Technology for some time.

I like working with Northwood Technology as I find their support particularly good. I can pick up the phone and talk to them about the products and solutions I need and they seem to always find a solution. They are flexible in their approach which mirrors what RE:SURE is all about.

We want to thank Emmet Hogan, Executive Director RE:SURE for speaking to us about his experience with both Northwood Technology and Avigilon Analytics. RE:SURE have been around since 2007 and have been installing analytics for 4 and a half years . They operate throughout the whole of Ireland and have a very busy year ahead of them. For more information on what they have to offer check out their website.

Northwood Technology are the Irish Distributors for Avigilon Analytics. For more information on this product or any of our intruder security, access control or CCTV products please contact our Dublin office on 01 8601880 or our Cork office on 021 2066853