We knew that the customer was at the heart of everything we did and we wanted a formalised business management system that ensured everything we were doing was centered around providing a quality product for our customer. By implementing ISO 9001, we standardised our operating procedures so we could provide an efficient service that would ensure the minimum of delays for our customer. We have systems in place that mean we can manage our stock in a way that will result in next day delivery to many of our customers.
We also wanted to guarantee a consistent high quality experience at every customer touchpoint. We therefore ensure that all our team are qualified and experienced so they can assist our customers and recommend the correct product for them. Our systems allow for a consultancy and bespoke design service that is renowned nationwide.
We put special emphasis on the experience both before and after the sale. We have an on-site training suite where we can share our knowledge with our customers. In our demonstration room we can actually show you how our new products work and customers can test them out. Our trade counter is open daily and this is where the customer can come in to see our products with the help of our staff.
Our business is not just about the moment a customer buys the goods, we offer an after sales service that you can rely on. If a product does not meet expectations, we do our best to rectify this immediately. Our customers don’t just buy from us once, they come back again and again. We have supplied most of our customers for many years because they value the service we offer.
As quality is so important to us we only distribute products that we believe in. We select the best brands worldwide and work with innovative companies that we feel will keep up to date with a changing world. We want products that work well, products that solve problems and ones that our customers will want. We ensure any new product we introduce reaches our high quality expectations before we offer it to our customers.
ISO 9001 is an internationally recognised sign that a company has reached a certain level of operation. It’s a mark of quality and an assurance that when you work with an ISO certified company you can be guaranteed a consistent quality experience at all times