Our In-house Technical Support Team are experts and cover the whole of the Northwood product set. By telephone and email we can advise on specification, configuration and implementation issues to help ensure that you are equipped to optimise the value of your customer’s investment.

For Phone Support please call +353 (0) 1 8601880
For Email Support please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Search for Downloads:
Here you can search for available downloads (manual, user guide, case study or latest firmware) for a certain product. In order to find the relevant information navigate our product selection menu at the left hand side of each page.

Email Helpdesk:
Use this facility to email your query to our support team and we will guarantee a response within One Hour for queries received during business hours. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
Project Planning:
Complex & large projects call for a detailed and expert intervention. Make an appointment to meet with one of our Technical Support team for advice. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Returns & Repairs:
To receive a copy of our Returns & Repairs price list please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Always ensure you provide us with as much information as possible when sending product back for repair to ensure we can process your returns as fast and trouble-free as possible.

To monitor the progress of your return, please telephone our repairs department on +353 1 8601880 quoting the returns number.

Please note that chargeable repairs are subject to an inspection fee.
Click here for further details or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Service Replacement Units:
A rental facility is available for service replacements to ensure you can provide coverage for your client while their product is under repair. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Northwood Warranty:
All products supplied by Northwood are covered by manufacturers’ warranty ranging from 12 months to 60 months from invoice date. This guarantees against defects in parts and workmanship but does not cover "fair wear and tear". These warranties do not affect your statutory rights. For full details on our warranties contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it